POSITION OVERVIEW
The Sales Experts at Sports Garage Cycling annually achieve Top Dealer status among high-end mountain bike brands for their level of knowledge and professionalism in all things off-road cycling. Boulder, Colorado-based Sports Garage seeks a knowledgeable, professional, and confident bicycle technician to join a tight-knit, family-inspired team. Our Lead Service Writer evaluates all clients’ bikes for service, repair or suspension work, helps maintain a fleet of high performance full suspension mountain bikes, manages the service department schedule, completes all levels of bicycle repair, represents the Sports Garage brand in the Boulder community, and reports to the Owner/Operator.
CORE RESPONSIBILITIES and PERFORMANCE MEASURES
Greets and interacts with each customer to ascertain his or her service needs. Deliver a high degree of customer service integrity by efficiently evaluating and scheduling the necessary manner of repair.
Conducts consultative interviews with customers in need of service. Makes appropriate service recommendations based on a comprehensive technical knowledge of bikes and attention to detail.
Completes expert repairs on all types of bicycles, with particular expertise in full suspension mountain bikes. Completes error free new bike builds.
Collaborates with the Owner/Operator to achieve targeted service department profitability, and remain at the forefront of trending technology and timely inventory turnover.
Expedites the resolution of Sports Garage customers’ problems and complaints.
Serves as the service department lead on the Sports Garage’s warranty claims protocol.
Executes timely and thoughtful follow-up with all service customers.
Engages in technical training, professional development, research, and regular “time on the bike” in order to maintain expert product knowledge.
Contributes to company culture and promotes team camaraderie.
OTHER RESPONSIBILITY DETAILS
Provide information about warranties, manufacturing specifications, care and maintenance of bikes.
Maintain detailed work orders and service records.
Receive and process cash, check, and charge/credit payments
Collaborate with the Service, Marketing, and Inventory Managers.
QUALIFICATIONS
- 3+ years experience as a professional bicycle mechanic.
- Mountain biking experience required. Gravel road/adventure cycling experience preferred.
- Previous consumer-facing customer service experience in a fast-paced environment.
- Demonstrated aptitude for problem-solving and ‘remaining calm under fire’ ; ability to determine solutions for customers (consultative sales approach).
- Must love to ride.
- Must be results-orientated and able to work both independently and within a team environment.
- Must possess excellent verbal and written communication skills.
- Basic computer, social media, and business administration skills.
WORKING CONDITIONS
Sports Garage Cycling is currently open 10:00 am to 6:00 pm Monday – Friday, and 10:00 am – 5:00 pm on Saturdays. The schedule for all employees revolves so that each individual regularly has 2-day weekends. The shop has a strong community-based culture, and regular riding is encouraged. All demo inventory is available for employees use, and EP pricing is available to employees for bikes and accessories. Sports Garage is led by a small group of positive, creative, and fun-loving entrepreneurs who are passionate about riding. If you would like to be considered for the position of Technician/ Service writer in Boulder, Colorado, we look forward to hearing from you.
- Competitive pay based on experience
- Employer sponsored health insurance with company supplemented premiums
- 60 Days of company paid disability insurance
- Optional vision insurance
- Optional dental insurance
- Vendor supported employee purchasing
- 5 Vacation days your first year of employment
- 6 Paid holidays, our store is always closed on major holidays
- 5 day work weeks rotating Saturdays so you have weekend flexibility.
Please send a letter of introduction and statement of qualifications.
ABOUT SPORTS GARAGE
Born out of a passion for riding and providing the best possible service and equipment for our customers, Sports Garage has maintained a reputation for exceptional service and product selection since 1994. From the advent of the first disc brakes on mountain bikes to the rise of the dirt road, Sports Garage has been at the forefront of cycling’s best products. Sports Garage is Boulder’s first bike shop dedicated exclusively to alternative surfaces, from dirt road racing, to gravel grinding and adventure cycling, to mountain biking, we take our clients beyond the end of the pavement. We have long held that a bike shop is about the people, the passion, and the proof – not just the products.