POSITION OVERVIEW
The Sales Experts at Sports Garage Cycling annually achieve Top Dealer status among high-end mountain bike brands for their level of knowledge and professionalism in all things off-road cycling. Boulder, Colorado-based Sports Garage seeks a knowledgeable and passionate sales professional to join a tight-knit, family-inspired team. The Mountain Biking Sales Expert conducts experience-based consultations with each customer, facilitates mountain bike demos, serves as an industry expert to the community, represents the Sports Garage brand in the community, and reports to the Owner/Operator.
CORE RESPONSIBILITIES and PERFORMANCE MEASURES
- Greet and interact with each customer to ascertain his or her sales or service needs.
- Answer customer queries regarding the store and the bicycle inventory.
- Conduct consultative interviews with customers interested in purchasing or demo-ing mountain bikes. Help make appropriate product selections based on riding style, experience, and goals.
- Collaborate with the Owner/Operator to achieve targeted sales results and remain at the forefront of trending technology and timely inventory turnover.
- Expedites the resolution of Sports Garage customers’ problems and complaints.
- Executes timely and thoughtful follow-up with all customers in the sales funnel.
- Engages in professional development, research, and regular “time on the bike” to maintain expert product knowledge.
- Contributes to company culture, promotes team camaraderie, and serves as an ambassador in the mountain biking and cycling community.
OTHER RESPONSIBILITY DETAILS
Provide information about warranties, manufacturing specifications, care and maintenance of bikes, fitting services, and delivery options
Maintain sales records and place special orders.
Receive and process cash, check, and charge/credit payments
Collaborate with the Service, Marketing, and Inventory Managers.
QUALIFICATIONS
Mountain biking experience required. Gravel road/adventure cycling experience preferred.
Previous sales experience and success preferred.
Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach).
Must love to ride.
Must be results-orientated and able to work both independently and within a team environment.
Must possess excellent verbal and written communication skills.
Basic computer, and business administration skills.
WORKING CONDITIONS
Sports Garage Cycling is currently open 10:00 am to 6:00 pm Monday – Friday, and 10:00 am – 5:00 pm on Saturdays. The schedule for all employees revolves so that each individual regularly has 2-day weekends. The shop has a strong community-based culture, and regular riding is encouraged. Demo inventory is available for employee use, and EP pricing is extended to employees for bikes and accessories. Sports Garage is led by a small group of positive, creative, and fun-loving entrepreneurs who are passionate about riding. If you would like to be considered for the position of Mountain Bike Sales Expert in Boulder, Colorado, we look forward to hearing from you.
- Competitive pay based on experience
- Employer sponsored health insurance with company supplemented premiums
- 60 Days of company paid disability insurance
- Optional vision insurance
- Optional dental insurance
- Vendor supported employee purchasing
- 5 Vacation days during first year of employment
- 6 Paid holidays, the store is always closed on major holidays
- 5-day work weeks rotating Saturdays for weekend flexibility.
Contact
Brad James
brad@sportsgarage.net
Dan Downs
dan@sportsgarage.net
303.473.0033
ABOUT SPORTS GARAGE
Born out of a passion for riding and providing the best possible service and equipment for our customers, Sports Garage has maintained a reputation for exceptional service and product selection since 1994. From the advent of the first disc brakes on mountain bikes to the rise of the dirt road, Sports Garage has been at the forefront of cycling’s best products. Sports Garage is Boulder’s first bike shop dedicated exclusively to alternative surfaces, from dirt road racing, to gravel grinding and adventure cycling, to mountain biking, we take our clients beyond the end of the pavement. We have long held that a bike shop is about the people, the passion, and the proof – not just the products.